dbbet Privacy Policy

1. Introduction

This Privacy Policy ("Policy") is published by dbbet ("the Company", "we", "us", "our"), the operator of the online casino and sports betting platform accessible at dbbet.lat ("the Platform"). This Policy applies to all users who access or use the Platform, including registered account holders and visitors browsing without an account.

dbbet is committed to protecting the personal information of all players, including the significant number of users who access the Platform from Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, and other locations across Pakistan. We process personal data in accordance with applicable data protection principles, and this Policy is designed to give you full transparency about our data practices.

By creating an account or using the dbbet Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of it, please do not use the Platform. This Policy should be read together with the dbbet Terms & Conditions.

2. Data We Collect

dbbet collects personal data from you in the following categories:

2.1 Registration Data

When you create a dbbet account, we collect: full legal name, date of birth, gender (where provided), email address, Pakistani mobile number, and preferred language. This data is required to open and maintain your account.

2.2 Identity Verification (KYC) Data

To comply with our anti-money laundering and Know Your Customer obligations, we may collect copies of government-issued identity documents (e.g., CNIC, passport), proof of address, and proof of payment method ownership. KYC documents are processed securely and are not stored beyond the legally required retention period.

2.3 Financial Data

We collect transaction records including deposit amounts, withdrawal requests, payment method identifiers (mobile wallet numbers, bank account identifiers — not full card numbers), and transaction timestamps. Full payment credentials are processed by our payment partners and are not stored by dbbet directly.

2.4 Gaming Activity Data

We collect records of your gameplay activity, including games played, bet amounts, win/loss outcomes, session durations, and bonus usage. This data is used to operate your account, enforce wagering requirements, and support responsible gaming monitoring.

2.5 Technical Data

When you access the Platform, we automatically collect: IP address, device type and operating system, browser type and version, referring URL, pages visited and time spent, and session timestamps. This data is used to maintain Platform security, prevent fraud, and improve user experience.

2.6 Communications Data

If you contact dbbet support via live chat, email, or any other channel, we retain records of those communications for customer service and compliance purposes.

3. How We Use Your Data

dbbet uses personal data for the following purposes:

• Account Management: Creating, operating, and maintaining your dbbet account; authenticating your identity at login.
• Transaction Processing: Processing deposits, withdrawals, and bonus credits via JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, USDT, and other supported methods.
• Legal Compliance: Verifying age (18+) and identity; complying with anti-money laundering (AML) and counter-terrorism financing (CTF) obligations; responding to lawful requests from regulatory authorities.
• Responsible Gaming: Monitoring account activity to identify potential problem gambling patterns; enforcing self-exclusion and cooling-off periods; implementing deposit and loss limits at the player's request.
• Fraud Prevention & Security: Detecting and preventing unauthorised access, fraudulent transactions, bonus abuse, multi-accounting, and other security threats.
• Customer Support: Responding to player queries, resolving disputes, and improving support quality through communication records.
• Marketing Communications: Sending promotional offers, bonus notifications, and platform updates to players who have opted in to marketing communications. You may opt out at any time.
• Platform Improvement: Analysing aggregated and anonymised usage data to improve Platform performance, game selection, and user experience.

4. Legal Basis for Processing

dbbet processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to operate your account and deliver the services described in the Terms & Conditions — including account management, game access, and payment processing.
• Legal Obligation: Processing required to comply with applicable law, including AML/KYC obligations and responses to lawful authority requests.
• Legitimate Interests: Processing for fraud prevention, Platform security, responsible gaming monitoring, and service improvement — where these interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications, non-essential cookies, and any other processing activity where consent is the stated basis. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5. Data Sharing

dbbet does not sell, rent, or trade your personal data to third parties for marketing purposes. We share personal data only in the following limited circumstances:

• Payment Processors: Transaction data is shared with payment service providers (JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, USDT infrastructure partners) strictly as necessary to process your financial transactions.
• Identity Verification Providers: KYC document data may be shared with regulated third-party identity verification services for the purpose of completing age and identity checks.
• Game Providers: Your account identifier and gameplay data may be shared with licensed game studios to deliver game content and maintain game integrity.
• Regulatory Authorities: We will disclose personal data to applicable regulatory, law enforcement, or government authorities where required by law or pursuant to a lawful order.
• Fraud Prevention Services: Technical and transactional data may be shared with fraud detection service providers operating under data processing agreements with dbbet.
• Corporate Transactions: In the event of a merger, acquisition, or sale of the business, your data may be transferred to a successor entity, subject to the same privacy obligations set out in this Policy.

All third-party service providers who receive personal data from dbbet are contractually required to process that data solely for the specified purpose and to maintain appropriate technical and organisational security measures.

6. Payment Data Security

dbbet takes the security of financial data very seriously. We do not store full payment card numbers or full mobile wallet credentials on our servers. Payment transactions are processed through PCI DSS-compliant payment gateways. dbbet stores only the minimum payment reference data necessary to support transaction history display, dispute resolution, and withdrawal processing back to the original payment method.

All communications between dbbet and payment processors are encrypted. Players are responsible for maintaining the security of their own JazzCash, Easypaisa, or banking credentials. dbbet will never ask you to disclose your full payment password or PIN via any support channel.

7. Cookies & Tracking Technologies

dbbet uses cookies and similar tracking technologies on the Platform. Cookies are small data files stored on your device that help us operate and improve the Platform experience.

7.1 Essential Cookies

These cookies are required for the Platform to function. They maintain your login session, remember your language preference, and support security features. Essential cookies cannot be disabled without breaking core Platform functionality.

7.2 Analytics Cookies

With your consent, we use analytics cookies to understand how players navigate the Platform — which pages are visited most, where players drop off, and how features are used. This data is aggregated and used to improve Platform design and performance.

7.3 Marketing Cookies

With your consent, marketing cookies allow dbbet to deliver relevant promotional content. If you prefer not to receive targeted promotional messages, you may withdraw consent at any time via your account settings.

You may also control cookie settings through your browser. Note that disabling non-essential cookies will not affect your ability to use the core dbbet Platform.

8. Data Retention

dbbet retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:

• Account Data: Retained for the duration of your active account plus a minimum of 5 years following account closure, to comply with AML record-keeping obligations.
• Transaction Records: Retained for a minimum of 5 years from the date of the transaction.
• KYC Documents: Retained for a minimum of 5 years following the completion of the business relationship.
• Support Communications: Retained for up to 3 years from the date of the last communication, unless a longer retention period is required for dispute resolution.
• Marketing Preferences: Retained until you withdraw consent or close your account, whichever occurs first.

After the applicable retention period, personal data is securely deleted or anonymised in accordance with dbbet's data destruction procedures.

9. Your Data Rights

Subject to applicable law, you have the following rights in relation to your personal data held by dbbet:

To exercise any of these rights, contact dbbet support via live chat. We will respond within 30 days. Where a request is complex or numerous, we may extend this period by a further 60 days with notice.

10. Data Security

dbbet implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These include:

• SSL/TLS encryption for all data in transit between the Platform and your device
• Encryption of sensitive data at rest, including KYC documents and financial records
• Access controls limiting internal access to personal data on a strict need-to-know basis
• Two-factor authentication available for all player accounts
• Regular security audits and penetration testing of Platform infrastructure
• Incident response procedures for detecting and managing data security events

In the event of a data breach that poses a risk to your rights and freedoms, dbbet will notify affected individuals and relevant authorities in accordance with applicable legal requirements.

11. Children's Privacy

18+ The dbbet Platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has registered an account or provided personal data, we will immediately close the account and delete the data. If you believe a minor has accessed the Platform, please notify us immediately via live chat or the contact email in the footer.

Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gambling platforms.

12. International Data Transfers

dbbet may transfer your personal data to countries outside of Pakistan in connection with the operation of the Platform, including to our payment processors, game providers, and technical infrastructure partners. Where personal data is transferred internationally, dbbet ensures that appropriate safeguards are in place — including contractual data processing agreements that require the receiving party to maintain data protection standards consistent with those applied by dbbet.

By using the Platform, you acknowledge and consent to the transfer of your personal data as described in this section.

13. Changes to This Privacy Policy

dbbet reserves the right to update this Privacy Policy at any time. Where a material change is made, we will notify registered players via the Platform notification system and/or via registered SMS or email, with a minimum of 14 days' notice before the change takes effect. The "Last Updated" date at the top of this page reflects the most recent revision date.

Your continued use of the dbbet Platform after the effective date of any revision constitutes acceptance of the updated Policy. If you do not agree to the revised Policy, you must cease use of the Platform and close your account before the effective date.

14. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or about how dbbet handles your personal data, please contact us via live chat on the Platform, available 24 hours a day, 7 days a week. You may also reach us by email at the address shown in the site footer.

We are committed to resolving all privacy-related enquiries promptly and transparently. If you are not satisfied with our response, you may have the right to lodge a complaint with a relevant data protection supervisory authority in your jurisdiction.